# Maax AI Documentation

## Maax AI

- [Welcome to Maax](https://documentation.maax.ai/main/start-here/welcome-to-maax.md): The following are designed to help you get up and running on the platform and its various components with ease!
- [How does it work?](https://documentation.maax.ai/main/start-here/welcome-to-maax/how-does-it-work.md)
- [Integrations](https://documentation.maax.ai/main/start-here/welcome-to-maax/how-does-it-work/integrations.md)
- [Dataflow](https://documentation.maax.ai/main/start-here/welcome-to-maax/how-does-it-work/dataflow.md): How does Maax send/receive data
- [Accessing your account](https://documentation.maax.ai/main/start-here/welcome-to-maax/accessing-your-account.md): Login to your account
- [Setting Up Your Knowledge Base](https://documentation.maax.ai/main/start-here/setting-up-your-knowledge-base.md)
- [Uploading Content](https://documentation.maax.ai/main/start-here/setting-up-your-knowledge-base/uploading-content.md): Maax takes in PDFs and videos (.mp4)
- [Upload Best Practices](https://documentation.maax.ai/main/start-here/setting-up-your-knowledge-base/uploading-content/upload-best-practices.md)
- [Testing Responses](https://documentation.maax.ai/main/start-here/setting-up-your-knowledge-base/testing-responses.md): Applies to Customer AI only
- [Web App (Dashboard)](https://documentation.maax.ai/main/start-here/web-app-dashboard.md): In this section we will explain how to use our web app dashboard to setup your MAAX AI.
- [Maax AI Setup](https://documentation.maax.ai/main/start-here/web-app-dashboard/maax-ai-setup.md)
- [Upload Content](https://documentation.maax.ai/main/start-here/web-app-dashboard/maax-ai-setup/upload-content.md)
- [Student Support](https://documentation.maax.ai/main/start-here/web-app-dashboard/maax-ai-setup/student-support.md)
- [Sales](https://documentation.maax.ai/main/start-here/web-app-dashboard/maax-ai-setup/sales.md): Walkthrough of the Sales section in the dashboard
- [Leaving Feedback on Conversations](https://documentation.maax.ai/main/start-here/web-app-dashboard/leaving-feedback-on-conversations.md)
- [Sales AI](https://documentation.maax.ai/main/setup-your-ai/sales-ai.md)
- [1. Product](https://documentation.maax.ai/main/setup-your-ai/sales-ai/1.-product.md)
- [1a. Update Knowledge Base](https://documentation.maax.ai/main/setup-your-ai/sales-ai/1.-product/1a.-update-knowledge-base.md): Improving the knowledge base for Sales AI
- [1b. Create a Product Description](https://documentation.maax.ai/main/setup-your-ai/sales-ai/1.-product/1b.-create-a-product-description.md)
- [2. Strategy](https://documentation.maax.ai/main/setup-your-ai/sales-ai/2.-strategy.md)
- [3. Goal and Goal URL](https://documentation.maax.ai/main/setup-your-ai/sales-ai/3.-goal-and-goal-url.md)
- [4. Creating Your Sales AI](https://documentation.maax.ai/main/setup-your-ai/sales-ai/4.-creating-your-sales-ai.md)
- [Customer Support AI](https://documentation.maax.ai/main/setup-your-ai/customer-support-ai.md)
- [Emergency Notification Setting](https://documentation.maax.ai/main/setup-your-ai/customer-support-ai/emergency-notification-setting.md)
- [V2 Sales AI - Zapier](https://documentation.maax.ai/main/setup-your-integration/v2-sales-ai-zapier.md)
- [1. Send Question to Maax](https://documentation.maax.ai/main/setup-your-integration/v2-sales-ai-zapier/1.-send-question-to-maax.md)
- [1a. Explanation of Python Code Step](https://documentation.maax.ai/main/setup-your-integration/v2-sales-ai-zapier/1a.-explanation-of-python-code-step.md)
- [2. Catch and Map Response From Maax](https://documentation.maax.ai/main/setup-your-integration/v2-sales-ai-zapier/2.-catch-and-map-response-from-maax.md)
- [3. Catch and Map Follow Ups](https://documentation.maax.ai/main/setup-your-integration/v2-sales-ai-zapier/3.-catch-and-map-follow-ups.md)
- [4. Set up Emergency Notifications](https://documentation.maax.ai/main/setup-your-integration/v2-sales-ai-zapier/4.-set-up-emergency-notifications.md)
- [V1 Customer AI - Zapier](https://documentation.maax.ai/main/setup-your-integration/v1-customer-ai-zapier.md)
- [Step 1 –  Starting your Zap](https://documentation.maax.ai/main/setup-your-integration/v1-customer-ai-zapier/step-1-starting-your-zap.md)
- [Step 2 – Use Zapier Python to Send Your Question to Maax](https://documentation.maax.ai/main/setup-your-integration/v1-customer-ai-zapier/step-2-use-zapier-python-to-send-your-question-to-maax.md): Trigger a POST request
- [Follow-up Message Handling](https://documentation.maax.ai/main/setup-your-integration/v1-customer-ai-zapier/step-2-use-zapier-python-to-send-your-question-to-maax/follow-up-message-handling.md): Dynamically follow-up on conversations with your prospects
- [Step 3 – Delay Your Request](https://documentation.maax.ai/main/setup-your-integration/v1-customer-ai-zapier/step-3-delay-your-request.md): Maax needs a little time to think...
- [Step 4 – Get the Answer](https://documentation.maax.ai/main/setup-your-integration/v1-customer-ai-zapier/step-4-get-the-answer.md): Trigger a GET request
- [Step 5 – Map the Answer](https://documentation.maax.ai/main/setup-your-integration/v1-customer-ai-zapier/step-5-map-the-answer.md)
- [Example Use Cases](https://documentation.maax.ai/main/setup-your-integration/example-use-cases.md)
- [Gmail Customer Support Automation with Zapier](https://documentation.maax.ai/main/setup-your-integration/example-use-cases/gmail-customer-support-automation-with-zapier.md): Say bye to Zendesk! When a customer sends an email, Zapier triggers an action that sends the email content to MAAX AI, which in turn returns a message to be sent back to the customer.
- [APIs](https://documentation.maax.ai/main/technical-guides/apis.md): Connecting Maax to your system
- [V1](https://documentation.maax.ai/main/technical-guides/apis/v1.md): Here we explain how to utilize our V1 API to be used for Customer Support implementations
- [Authentication](https://documentation.maax.ai/main/technical-guides/apis/v1/authentication.md)
- [Base Url](https://documentation.maax.ai/main/technical-guides/apis/v1/base-url.md)
- [Conversations](https://documentation.maax.ai/main/technical-guides/apis/v1/conversations.md): The bread and butter of MAAX AI business is generating perfect messages. This section explains in detail how to use the endpoints needed to make that happen.
- [Products](https://documentation.maax.ai/main/technical-guides/apis/v1/products.md): To setup MAAX AI Sales you need to define products that your AI will be selling.
- [Strategies](https://documentation.maax.ai/main/technical-guides/apis/v1/strategies.md): To customize the MAAX AI sales module you can customize its behavior. By describing the strategy it should adhere to.
- [Goals](https://documentation.maax.ai/main/technical-guides/apis/v1/goals.md): Goals are used in the MAAX AI Sales module. It tell the AI what thrives to achieve when communicating with a specific customer.
- [Sales AIs](https://documentation.maax.ai/main/technical-guides/apis/v1/sales-ais.md): The exciting stuff - you will be combining products, strategies and goals to create Sales AIs that can now interact with your prospects.
- [V2](https://documentation.maax.ai/main/technical-guides/apis/v2.md): Our new V2 API allows for faster response generation. It only works with Sales Ai for now.
- [Authentication](https://documentation.maax.ai/main/technical-guides/apis/v2/authentication.md)
- [Base Url](https://documentation.maax.ai/main/technical-guides/apis/v2/base-url.md)
- [Outgoing Messages](https://documentation.maax.ai/main/technical-guides/apis/v2/outgoing-messages.md): The V2 API handles conversations differently than V1 for speed. Instead of polling an endpoint to retrieve an answer, we will send a response to your supplied endpoint
- [Conversations](https://documentation.maax.ai/main/technical-guides/apis/v2/conversations.md): This section details how to access Maax's conversations with your users
- [Explanatory Diagrams](https://documentation.maax.ai/main/technical-guides/explanatory-diagrams.md): In this section we present a set of sketches that visually explain how MAAX AI is designed and how different pieces fit together.
- [Advanced - MAAX AI API Model Architecture](https://documentation.maax.ai/main/technical-guides/explanatory-diagrams/advanced-maax-ai-api-model-architecture.md): You don't need to grasp this section to get started. However, if you're a tech expert managing complex sales funnels, it's highly advisable to gain a thorough understanding of this content.
- [Answer Generation With MAAX AI](https://documentation.maax.ai/main/technical-guides/explanatory-diagrams/answer-generation-with-maax-ai.md): Everything you do with MAAX AI, fundamentally, is about crafting a perfect response to a received message. In this section we explain how you can achieve that.
- [💬 Building Good Prompts](https://documentation.maax.ai/main/building-good-prompts.md): You're all connected now? Perfect! Here's some guidance on how you can maximize Maax's Sales AI
- [\[Use Case\] Engage Cart Abandons](https://documentation.maax.ai/main/building-good-prompts/use-case-engage-cart-abandons.md)