Gmail Customer Support Automation with Zapier
Say bye to Zendesk! When a customer sends an email, Zapier triggers an action that sends the email content to MAAX AI, which in turn returns a message to be sent back to the customer.
Last updated
Say bye to Zendesk! When a customer sends an email, Zapier triggers an action that sends the email content to MAAX AI, which in turn returns a message to be sent back to the customer.
Last updated
Action List:
Set up Maax AI API: Ensure that the Maax AI API is properly set up and able to receive requests and send responses. Registration link / Dashboard link
Create a Zapier account: If you don't already have one, create a Zapier account. Zapier.com
Create a new Zap
Set up email trigger in Zapier: Configure a Zapier trigger that activates when a new email is received in your chosen email platform (e.g., Gmail, Outlook).
Ensure that the system is configured to avoid responding to your own emails.
Receive name and surname, to use it later: Please implement two separate actions to extract the information from the email metadata, dividing it into 'name' and 'surname' as distinct data items.
Send email content to Maax AI: Set up an action in Zapier that sends the content of the received email to the Maax AI API for processing. Maax AI receives the email content, processes it, and generates a response. Please use api-key generated in the dashboard.
Implement a random time delay function: to allow sufficient time for the AI to generate a comprehensive answer. You need two seperate actions in Zapier for this. We recommend setting the lower and upper score boundaries to 0 and 5, respectively.
Send response back to Zapier: Maax AI sends the generated response back to Zapier.
Set up email response action in Zapier: Configure another action in Zapier that sends an email with the response generated by Maax AI to the customer.
Test the workflow: Send a test email to ensure that the workflow is functioning correctly. You should receive an automated response generated by Maax AI.
Initially, for a day or two, it's advisable to set the "To" field to your own email. This way, you'll receive the AI-generated responses, which you can then manually forward to the customer. This not only saves time by providing complete responses but also allows you to thoroughly test the system and identify any missing related content.
