> For the complete documentation index, see [llms.txt](https://documentation.maax.ai/main/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.maax.ai/main/start-here/setting-up-your-knowledge-base/uploading-content.md).

# Uploading Content

{% hint style="info" %}
Uploading content is straightforward. Simply choose the file you want to upload, and press upload! It's seriously that easy. 
{% endhint %}

### `PDFs`

PDF content doesn't need to be structured, but it helps!

### `Videos`

Maax currently only supports .mp4 files under 20 minutes. For videos over 20 minutes, we'd recommend using a tool (i.e. [Cockatoo](https://www.cockatoo.com/)) to transcribe that file into PDF first then uploading.

### `Service Type`

![](/files/uwEezf2ortvHC5M8WI5V)

{% hint style="info" %}
In general, you should tick both Customer Support and Sales options with **most** of the information you upload.
{% endhint %}

Things like FAQs, common objections, general product info, and company information come to mind. This will allow Maax AI to use that information across instances of Customer AI **AND** Sales AI.

The only time you'd split them is when there is certain information that you **don't** want a Customer Support conversation to have, but a Sales AI conversation should and vice-versa.

{% hint style="warning" %}
An upload isn't successful until you press `Feed To MAAX AI`
{% endhint %}

<figure><img src="/files/HLikwSJH6Qb6ONake44X" alt=""><figcaption></figcaption></figure>


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