> For the complete documentation index, see [llms.txt](https://documentation.maax.ai/main/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.maax.ai/main/start-here/setting-up-your-knowledge-base/uploading-content.md). # Uploading Content {% hint style="info" %} Uploading content is straightforward. Simply choose the file you want to upload, and press upload! It's seriously that easy. {% endhint %} ### `PDFs` PDF content doesn't need to be structured, but it helps! ### `Videos` Maax currently only supports .mp4 files under 20 minutes. For videos over 20 minutes, we'd recommend using a tool (i.e. [Cockatoo](https://www.cockatoo.com/)) to transcribe that file into PDF first then uploading. ### `Service Type` ![](/files/uwEezf2ortvHC5M8WI5V) {% hint style="info" %} In general, you should tick both Customer Support and Sales options with **most** of the information you upload. {% endhint %} Things like FAQs, common objections, general product info, and company information come to mind. This will allow Maax AI to use that information across instances of Customer AI **AND** Sales AI. The only time you'd split them is when there is certain information that you **don't** want a Customer Support conversation to have, but a Sales AI conversation should and vice-versa. {% hint style="warning" %} An upload isn't successful until you press `Feed To MAAX AI` {% endhint %}