# Uploading Content
{% hint style="info" %}
Uploading content is straightforward. Simply choose the file you want to upload, and press upload! It's seriously that easy.
{% endhint %}
### `PDFs`
PDF content doesn't need to be structured, but it helps!
### `Videos`
Maax currently only supports .mp4 files under 20 minutes. For videos over 20 minutes, we'd recommend using a tool (i.e. [Cockatoo](https://www.cockatoo.com/)) to transcribe that file into PDF first then uploading.
### `Service Type`
{% hint style="info" %}
In general, you should tick both Customer Support and Sales options with **most** of the information you upload.
{% endhint %}
Things like FAQs, common objections, general product info, and company information come to mind. This will allow Maax AI to use that information across instances of Customer AI **AND** Sales AI.
The only time you'd split them is when there is certain information that you **don't** want a Customer Support conversation to have, but a Sales AI conversation should and vice-versa.
{% hint style="warning" %}
An upload isn't successful until you press `Feed To MAAX AI`
{% endhint %}
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://documentation.maax.ai/main/start-here/setting-up-your-knowledge-base/uploading-content.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.