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Maax AI Documentation
  • Start Here
    • ▶️Welcome to Maax
      • How does it work?
        • Integrations
        • Dataflow
      • Accessing your account
    • 📚Setting Up Your Knowledge Base
      • Uploading Content
        • Upload Best Practices
      • Testing Responses
    • 💻Web App (Dashboard)
      • Maax AI Setup
        • Upload Content
        • Student Support
        • Sales
      • Leaving Feedback on Conversations
  • Setup Your AI
    • 💸Sales AI
      • 1. Product
        • 1a. Update Knowledge Base
        • 1b. Create a Product Description
      • 2. Strategy
      • 3. Goal and Goal URL
      • 4. Creating Your Sales AI
    • 🦸‍♂️Customer Support AI
      • Emergency Notification Setting
  • 🔄Setup Your Integration
    • V2 Sales AI - Zapier
      • 1. Send Question to Maax
      • 1a. Explanation of Python Code Step
      • 2. Catch and Map Response From Maax
      • 3. Catch and Map Follow Ups
      • 4. Set up Emergency Notifications
    • V1 Customer AI - Zapier
      • Step 1 – Starting your Zap
      • Step 2 – Use Zapier Python to Send Your Question to Maax
        • Follow-up Message Handling
      • Step 3 – Delay Your Request
      • Step 4 – Get the Answer
      • Step 5 – Map the Answer
    • Example Use Cases
      • Gmail Customer Support Automation with Zapier
  • Technical Guides
    • 🔗APIs
      • V1
        • Authentication
        • Base Url
        • Conversations
        • Products
        • Strategies
        • Goals
        • Sales AIs
      • V2
        • Authentication
        • Base Url
        • Outgoing Messages
        • Conversations
    • 🍇Explanatory Diagrams
      • Advanced - MAAX AI API Model Architecture
      • Answer Generation With MAAX AI
  • 💬 Building Good Prompts
    • [Use Case] Engage Cart Abandons
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On this page
  • PDFs
  • Videos
  • Service Type
  1. Start Here
  2. Setting Up Your Knowledge Base

Uploading Content

Maax takes in PDFs and videos (.mp4)

PreviousSetting Up Your Knowledge BaseNextUpload Best Practices

Last updated 1 year ago

Uploading content is straightforward. Simply choose the file you want to upload, and press upload! It's seriously that easy.

PDFs

PDF content doesn't need to be structured, but it helps!

Videos

Maax currently only supports .mp4 files under 20 minutes. For videos over 20 minutes, we'd recommend using a tool (i.e. Cockatoo) to transcribe that file into PDF first then uploading.

Service Type

In general, you should tick both Customer Support and Sales options with most of the information you upload.

Things like FAQs, common objections, general product info, and company information come to mind. This will allow Maax AI to use that information across instances of Customer AI AND Sales AI.

The only time you'd split them is when there is certain information that you don't want a Customer Support conversation to have, but a Sales AI conversation should and vice-versa.

An upload isn't successful until you press Feed To MAAX AI

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