# Uploading Content

{% hint style="info" %}
Uploading content is straightforward. Simply choose the file you want to upload, and press upload! It's seriously that easy. 
{% endhint %}

### `PDFs`

PDF content doesn't need to be structured, but it helps!

### `Videos`

Maax currently only supports .mp4 files under 20 minutes. For videos over 20 minutes, we'd recommend using a tool (i.e. [Cockatoo](https://www.cockatoo.com/)) to transcribe that file into PDF first then uploading.

### `Service Type`

![](https://468569185-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJl2zftYmeGMrSkfkRKrj%2Fuploads%2FmggOIVgjUNV0OXLzkp8p%2Fimage.png?alt=media\&token=83d5162f-f2ab-4c9d-b9ac-f0fd0b6b0506)

{% hint style="info" %}
In general, you should tick both Customer Support and Sales options with **most** of the information you upload.
{% endhint %}

Things like FAQs, common objections, general product info, and company information come to mind. This will allow Maax AI to use that information across instances of Customer AI **AND** Sales AI.

The only time you'd split them is when there is certain information that you **don't** want a Customer Support conversation to have, but a Sales AI conversation should and vice-versa.

{% hint style="warning" %}
An upload isn't successful until you press `Feed To MAAX AI`
{% endhint %}

<figure><img src="https://468569185-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJl2zftYmeGMrSkfkRKrj%2Fuploads%2FajdNLmCO7up7D4QEMbiq%2Fimage.png?alt=media&#x26;token=b8da745a-bf87-4c1c-b605-df929b589b99" alt=""><figcaption></figcaption></figure>