Uploading Content
Maax takes in PDFs and videos (.mp4)
Last updated
Maax takes in PDFs and videos (.mp4)
Last updated
PDFs
PDF content doesn't need to be structured, but it helps!
Videos
Maax currently only supports .mp4 files under 20 minutes. For videos over 20 minutes, we'd recommend using a tool (i.e. Cockatoo) to transcribe that file into PDF first then uploading.
Service Type
Things like FAQs, common objections, general product info, and company information come to mind. This will allow Maax AI to use that information across instances of Customer AI AND Sales AI.
The only time you'd split them is when there is certain information that you don't want a Customer Support conversation to have, but a Sales AI conversation should and vice-versa.
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