# Step 2 – Use Zapier Python to Send Your Question to Maax

**#5 – Format your Zap to look like this. It will differ based on the fields you're sending**

<figure><img src="https://468569185-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJl2zftYmeGMrSkfkRKrj%2Fuploads%2FxPbb36DQvAvRgVzeNF5x%2Fimage.png?alt=media&#x26;token=f49fb432-ed65-42e3-a3e4-3b9b3e4b2833" alt=""><figcaption></figcaption></figure>

***

Then... insert a Code by Zapier step, select Python, and copy the following code.

*There are fields that need to be updated by you*

*For more information on **followup\_url**, click ->*  [follow-up-message-handling](https://documentation.maax.ai/main/setup-your-integration/v1-customer-ai-zapier/step-2-use-zapier-python-to-send-your-question-to-maax/follow-up-message-handling "mention")

<pre class="language-python"><code class="lang-python">import requests

# Fill values
<strong>api_key = # Your API key here
</strong>
url = 'https://app.maax.ai/api/initiate_answer_generation/'
headers = {
<strong>    '2hd-api-key': api_key
</strong>}

service_type = # 'customer_support_automation' or 'sales_automation' 
platform = # sms, email, or website
ai_id = # if sales_ai, input ai_id from your dashboard. If customer_ai, delete line
followup_url = # webhook you set to catch follow-ups from Maax

message_content = input_data['message_content']
phone_number = input_data.get('phone_number', '') 
first_name = input_data.get('first_name', 'unknown')
# End fill values

<strong>data = {
</strong>    'service_type': service_type,
    'platform': platform,
    'ai_id': ai_id,
    'followup_url': followup_url,
    'message_content': message_content,
    'prospect_info': {
        'phone': phone_number,
        'first_name': first_name
    }
}

# POST request
try:
    response = requests.post(url, json=data, headers=headers)
    response.raise_for_status()  
    output = [response.json()]

except requests.exceptions.RequestException as e:
    error_message = str(e)
    output = {"error": error_message}

</code></pre>