> For the complete documentation index, see [llms.txt](https://documentation.maax.ai/main/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.maax.ai/main/setup-your-integration/v1-customer-ai-zapier/step-3-delay-your-request.md).

# Step 3 – Delay Your Request

Add the Zapier step "Delay" (<https://zapier.com/blog/zapier-delay-guide/>)

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Although Maax generally finishes processing a query in \~30 seconds, we recommend adding a **minimum delay of at least 2 minutes** in case of complex questions that need more processing time

{% hint style="info" %}
Many of our clients randomize the delay between 2 to 6 minutes to make it feel more human
{% endhint %}