# Dataflow

## **Maax's basic data flow goes as follows**

1. You send the incoming question(s) from your prospect to Maax AI
2. Maax AI takes about 30 seconds to a minute to generate a response
   1. **`Optional`** If Maax doesn't know the answer or needs outside intervention it will ping a webhook through our[ Emergency Notification](/main/setup-your-ai/customer-support-ai/emergency-notification-setting.md) feature
   2. **`Optional`** If a prospect requests a follow-up, Maax follow up with them at the determined time. On top of that, if Maax notices a drop-off in communication, it will automatically follow up based on the context of the conversation
3. Maax AI pings the receiving webhook (more details in our [APIs](/main/technical-guides/apis.md) section)
4. You send the answer to your prospect


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documentation.maax.ai/main/start-here/welcome-to-maax/how-does-it-work/dataflow.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.