How does Maax send/receive data

Maax's basic data flow goes as follows

  1. You send the incoming question(s) from your prospect to Maax AI

  2. Maax AI takes about 30 seconds to a minute to generate a response

    1. Optional If Maax doesn't know the answer or needs outside intervention it will ping a webhook through our Emergency Notification feature

    2. Optional If a prospect requests a follow-up, Maax follow up with them at the determined time. On top of that, if Maax notices a drop-off in communication, it will automatically follow up based on the context of the conversation

  3. Maax AI pings the receiving webhook (more details in our APIs section)

  4. You send the answer to your prospect

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