⚙️
Maax AI Documentation
  • Start Here
    • ▶️Welcome to Maax
      • How does it work?
        • Integrations
        • Dataflow
      • Accessing your account
    • 📚Setting Up Your Knowledge Base
      • Uploading Content
        • Upload Best Practices
      • Testing Responses
    • 💻Web App (Dashboard)
      • Maax AI Setup
        • Upload Content
        • Student Support
        • Sales
      • Leaving Feedback on Conversations
  • Setup Your AI
    • 💸Sales AI
      • 1. Product
        • 1a. Update Knowledge Base
        • 1b. Create a Product Description
      • 2. Strategy
      • 3. Goal and Goal URL
      • 4. Creating Your Sales AI
    • 🦸‍♂️Customer Support AI
      • Emergency Notification Setting
  • 🔄Setup Your Integration
    • V2 Sales AI - Zapier
      • 1. Send Question to Maax
      • 1a. Explanation of Python Code Step
      • 2. Catch and Map Response From Maax
      • 3. Catch and Map Follow Ups
      • 4. Set up Emergency Notifications
    • V1 Customer AI - Zapier
      • Step 1 – Starting your Zap
      • Step 2 – Use Zapier Python to Send Your Question to Maax
        • Follow-up Message Handling
      • Step 3 – Delay Your Request
      • Step 4 – Get the Answer
      • Step 5 – Map the Answer
    • Example Use Cases
      • Gmail Customer Support Automation with Zapier
  • Technical Guides
    • 🔗APIs
      • V1
        • Authentication
        • Base Url
        • Conversations
        • Products
        • Strategies
        • Goals
        • Sales AIs
      • V2
        • Authentication
        • Base Url
        • Outgoing Messages
        • Conversations
    • 🍇Explanatory Diagrams
      • Advanced - MAAX AI API Model Architecture
      • Answer Generation With MAAX AI
  • 💬 Building Good Prompts
    • [Use Case] Engage Cart Abandons
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On this page
  1. Start Here
  2. Welcome to Maax
  3. How does it work?

Dataflow

How does Maax send/receive data

PreviousIntegrationsNextAccessing your account

Last updated 1 year ago

Maax's basic data flow goes as follows

  1. You send the incoming question(s) from your prospect to Maax AI

  2. Maax AI takes about 30 seconds to a minute to generate a response

    1. Optional If Maax doesn't know the answer or needs outside intervention it will ping a webhook through our feature

    2. Optional If a prospect requests a follow-up, Maax follow up with them at the determined time. On top of that, if Maax notices a drop-off in communication, it will automatically follow up based on the context of the conversation

  3. Maax AI pings the receiving webhook (more details in our section)

  4. You send the answer to your prospect

▶️
Emergency Notification
APIs