# Explanatory Diagrams

## Top-Level Architecture Overview

Let's start by understanding the two basic components of Maax AI: 

### 1. [**Web App Overview**](https://documentation.maax.ai/main/start-here/web-app-dashboard) **(**<https://app.maax.ai/>)

### **2.** [**API Overview**](https://documentation.maax.ai/main/technical-guides/apis)

The following image illustrates a basic top-level overview of how you will be using MAAX AI to automate your customer support and sales conversations

<figure><img src="https://468569185-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJl2zftYmeGMrSkfkRKrj%2Fuploads%2Fsw5Us8f18ZyIx1izCx2Z%2Fscheme_2_dark_bg.png?alt=media&#x26;token=a0492986-bbd3-427a-b6a7-f52505386ff6" alt=""><figcaption></figcaption></figure>

MAAX API is a set of endpoints that your tech team will be interacting with. These endpoints will allow you to feed an incoming message from a user into MAAX AI, and get an answer that gets sent back to the customer.&#x20;

MAAX AI is intelligently designed to consider the history of a conversation with a specific prospect, utilizing the settings configured in the dashboard.&#x20;

The technology you use for marketing, sales, or customer support, which may include tools like **CRMs, Zapier, Mailchimp, ManyChat, etc.,** is where you'll engage with MAAX API.&#x20;

For instance, you can configure Zapier so that each time a new email arrives in a particular inbox, the email body is inputted into the MAAX API, which generates a response that is then sent back to the customer.&#x20;

For more examples, refer to our use cases, or feel free to reach out to us at <support@maax.ai> for assistance.