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Maax AI Documentation
  • Start Here
    • ▶️Welcome to Maax
      • How does it work?
        • Integrations
        • Dataflow
      • Accessing your account
    • 📚Setting Up Your Knowledge Base
      • Uploading Content
        • Upload Best Practices
      • Testing Responses
    • 💻Web App (Dashboard)
      • Maax AI Setup
        • Upload Content
        • Student Support
        • Sales
      • Leaving Feedback on Conversations
  • Setup Your AI
    • 💸Sales AI
      • 1. Product
        • 1a. Update Knowledge Base
        • 1b. Create a Product Description
      • 2. Strategy
      • 3. Goal and Goal URL
      • 4. Creating Your Sales AI
    • 🦸‍♂️Customer Support AI
      • Emergency Notification Setting
  • 🔄Setup Your Integration
    • V2 Sales AI - Zapier
      • 1. Send Question to Maax
      • 1a. Explanation of Python Code Step
      • 2. Catch and Map Response From Maax
      • 3. Catch and Map Follow Ups
      • 4. Set up Emergency Notifications
    • V1 Customer AI - Zapier
      • Step 1 – Starting your Zap
      • Step 2 – Use Zapier Python to Send Your Question to Maax
        • Follow-up Message Handling
      • Step 3 – Delay Your Request
      • Step 4 – Get the Answer
      • Step 5 – Map the Answer
    • Example Use Cases
      • Gmail Customer Support Automation with Zapier
  • Technical Guides
    • 🔗APIs
      • V1
        • Authentication
        • Base Url
        • Conversations
        • Products
        • Strategies
        • Goals
        • Sales AIs
      • V2
        • Authentication
        • Base Url
        • Outgoing Messages
        • Conversations
    • 🍇Explanatory Diagrams
      • Advanced - MAAX AI API Model Architecture
      • Answer Generation With MAAX AI
  • 💬 Building Good Prompts
    • [Use Case] Engage Cart Abandons
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  • Maax has two core features
  • Customer AI
  • Sales AI
  1. Start Here
  2. Welcome to Maax

How does it work?

Maax has two core features

Customer AI

Your support team's best friend!

  • Same-day start-up time

  • You feed Maax with relevant documents (SOPs, FAQs, Product Info, Videos, etc.), and it will learn all of the provided information and can start responding to customer inquiries ASAP

Sales AI

Your sales team's best friend!

  • It can take up to 30 days to warm up and optimize itself depending on the volume of traffic it receives

  • You're able to configure:

    • Product -> What you're selling

    • Strategy --> Be empathetic, but make it clear that the deadline for signing up is tomorrow

    • Goal + Goal URL --> Get people to book a call with a salesperson on the specified link

Built like a "persuasive engine", Maax AI will communicate with your prospect in a way that maximizes the chances of the provided goal being met (i.e. booking a call, recovering an abandoned cart).

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Last updated 1 year ago

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