⚙️
Maax AI Documentation
  • Start Here
    • ▶️Welcome to Maax
      • How does it work?
        • Integrations
        • Dataflow
      • Accessing your account
    • 📚Setting Up Your Knowledge Base
      • Uploading Content
        • Upload Best Practices
      • Testing Responses
    • 💻Web App (Dashboard)
      • Maax AI Setup
        • Upload Content
        • Student Support
        • Sales
      • Leaving Feedback on Conversations
  • Setup Your AI
    • 💸Sales AI
      • 1. Product
        • 1a. Update Knowledge Base
        • 1b. Create a Product Description
      • 2. Strategy
      • 3. Goal and Goal URL
      • 4. Creating Your Sales AI
    • 🦸‍♂️Customer Support AI
      • Emergency Notification Setting
  • 🔄Setup Your Integration
    • V2 Sales AI - Zapier
      • 1. Send Question to Maax
      • 1a. Explanation of Python Code Step
      • 2. Catch and Map Response From Maax
      • 3. Catch and Map Follow Ups
      • 4. Set up Emergency Notifications
    • V1 Customer AI - Zapier
      • Step 1 – Starting your Zap
      • Step 2 – Use Zapier Python to Send Your Question to Maax
        • Follow-up Message Handling
      • Step 3 – Delay Your Request
      • Step 4 – Get the Answer
      • Step 5 – Map the Answer
    • Example Use Cases
      • Gmail Customer Support Automation with Zapier
  • Technical Guides
    • 🔗APIs
      • V1
        • Authentication
        • Base Url
        • Conversations
        • Products
        • Strategies
        • Goals
        • Sales AIs
      • V2
        • Authentication
        • Base Url
        • Outgoing Messages
        • Conversations
    • 🍇Explanatory Diagrams
      • Advanced - MAAX AI API Model Architecture
      • Answer Generation With MAAX AI
  • 💬 Building Good Prompts
    • [Use Case] Engage Cart Abandons
Powered by GitBook
On this page
  • Generation of Follow-up Messages:
  • Determining Follow-up Timing:
  • User-Requested Follow-ups:
  • Mapping the Follow-up Response:
  1. Setup Your Integration
  2. V1 Customer AI - Zapier
  3. Step 2 – Use Zapier Python to Send Your Question to Maax

Follow-up Message Handling

Dynamically follow-up on conversations with your prospects

Generation of Follow-up Messages:

  • For every message sent to Maax, a corresponding "follow-up message" is generated. This follow-up message is stored in our database.

Determining Follow-up Timing:

  • If a user doesn't respond within a designated timeframe, Maax will determine the appropriate time to send the follow-up message. This timeframe is tailored to each unique conversation.

  • The behavior regarding when and how to send the follow-up can be adjusted in the "Strategy" settings per Sales AI

Example of Follow-up Message:

"I noticed you reached out to us about Topic W and we haven't heard back. We want to ensure you get all the support you need. Is everything alright?"

User-Requested Follow-ups:

  • If a user, explicitly asks for a follow-up, Maax will act accordingly.

  • If the user provides a specific time for the follow-up, Maax will honor that time. Otherwise, Maax will decide the optimal time based on the conversation's context.

Mapping the Follow-up Response:

  • It is essential to map the follow-up response to the correct system on your end. We recommend configuring your system to send follow-ups via email for now.

PreviousStep 2 – Use Zapier Python to Send Your Question to MaaxNextStep 3 – Delay Your Request

Last updated 1 year ago

🔄