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Maax AI Documentation
  • Start Here
    • ▶️Welcome to Maax
      • How does it work?
        • Integrations
        • Dataflow
      • Accessing your account
    • 📚Setting Up Your Knowledge Base
      • Uploading Content
        • Upload Best Practices
      • Testing Responses
    • 💻Web App (Dashboard)
      • Maax AI Setup
        • Upload Content
        • Student Support
        • Sales
      • Leaving Feedback on Conversations
  • Setup Your AI
    • 💸Sales AI
      • 1. Product
        • 1a. Update Knowledge Base
        • 1b. Create a Product Description
      • 2. Strategy
      • 3. Goal and Goal URL
      • 4. Creating Your Sales AI
    • 🦸‍♂️Customer Support AI
      • Emergency Notification Setting
  • 🔄Setup Your Integration
    • V2 Sales AI - Zapier
      • 1. Send Question to Maax
      • 1a. Explanation of Python Code Step
      • 2. Catch and Map Response From Maax
      • 3. Catch and Map Follow Ups
      • 4. Set up Emergency Notifications
    • V1 Customer AI - Zapier
      • Step 1 – Starting your Zap
      • Step 2 – Use Zapier Python to Send Your Question to Maax
        • Follow-up Message Handling
      • Step 3 – Delay Your Request
      • Step 4 – Get the Answer
      • Step 5 – Map the Answer
    • Example Use Cases
      • Gmail Customer Support Automation with Zapier
  • Technical Guides
    • 🔗APIs
      • V1
        • Authentication
        • Base Url
        • Conversations
        • Products
        • Strategies
        • Goals
        • Sales AIs
      • V2
        • Authentication
        • Base Url
        • Outgoing Messages
        • Conversations
    • 🍇Explanatory Diagrams
      • Advanced - MAAX AI API Model Architecture
      • Answer Generation With MAAX AI
  • 💬 Building Good Prompts
    • [Use Case] Engage Cart Abandons
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  1. Setup Your Integration
  2. V2 Sales AI - Zapier

4. Set up Emergency Notifications

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Last updated 1 year ago

Summary

  1. Creating a Zap in Zapier Start by creating a new step in Zapier and provide the necessary webhook URL.

  2. Maax AI Dashboard Configuration Go to the sales section in your Maax AI dashboard.

  3. Inputting the Webhook URL In the sales section of Maax AI, insert the webhook URL by clicking 'edit' and then save the changes.

  4. Notification Trigger Maax AI detects negative sentiment and sends notifications to the specified endpoint.

  5. Testing the Setup Use the ingest SMS feature to test this functionality. Send a negative sentiment text (e.g., "I am upset" or "Let me talk to your manager") to the Maax AI number.

  6. Receiving Notifications Upon detecting negative sentiment, Maax AI sends a message to the emergency notification endpoint, alerting you to the situation.

  7. Preferred Notification Channels Notifications are commonly set to be received via Slack or email, allowing the success team to quickly address any issues highlighted by Maax AI.

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