# 4. Set up Emergency Notifications

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## Summary

1. **`Creating a Zap in Zapier`** Start by creating a new step in Zapier and provide the necessary webhook URL.
2. **`Maax AI Dashboard Configuration`** Go to the sales section in your Maax AI dashboard.
3. **`Inputting the Webhook URL`** In the sales section of Maax AI, insert the webhook URL by clicking 'edit' and then save the changes.
4. **`Notification Trigger`** Maax AI detects negative sentiment and sends notifications to the specified endpoint.
5. **`Testing the Setup`** Use the ingest SMS feature to test this functionality. Send a negative sentiment text (e.g., "I am upset" or "Let me talk to your manager") to the Maax AI number.
6. **`Receiving Notifications`** Upon detecting negative sentiment, Maax AI sends a message to the emergency notification endpoint, alerting you to the situation.
7. **`Preferred Notification Channels`** Notifications are commonly set to be received via Slack or email, allowing the success team to quickly address any issues highlighted by Maax AI.