# 4. Set up Emergency Notifications {% embed url="" %} ## Summary 1. **`Creating a Zap in Zapier`** Start by creating a new step in Zapier and provide the necessary webhook URL. 2. **`Maax AI Dashboard Configuration`** Go to the sales section in your Maax AI dashboard. 3. **`Inputting the Webhook URL`** In the sales section of Maax AI, insert the webhook URL by clicking 'edit' and then save the changes. 4. **`Notification Trigger`** Maax AI detects negative sentiment and sends notifications to the specified endpoint. 5. **`Testing the Setup`** Use the ingest SMS feature to test this functionality. Send a negative sentiment text (e.g., "I am upset" or "Let me talk to your manager") to the Maax AI number. 6. **`Receiving Notifications`** Upon detecting negative sentiment, Maax AI sends a message to the emergency notification endpoint, alerting you to the situation. 7. **`Preferred Notification Channels`** Notifications are commonly set to be received via Slack or email, allowing the success team to quickly address any issues highlighted by Maax AI. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://documentation.maax.ai/main/setup-your-integration/v2-sales-ai-zapier/4.-set-up-emergency-notifications.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.